Guide

LWBS Reduction Playbook for Urgent Care

A 30-day action plan to cut left-without-being-seen rates in urgent care clinics.

Everything you need to act on this

  • Week 1: Baseline measurement protocol
  • Week 2: Triage visibility implementation
  • Week 3: Lobby communication changes
  • Week 4: Bottleneck alert configuration
  • Measurement framework (pre/post)
  • Staff communication script for LWBS reduction

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