Checklist
Urgent Care Patient Flow Optimization Checklist
23-point checklist to cut LWBS, reduce wait times, and stop front desk chaos.
What’s inside
Everything you need to act on this
- Pre-arrival flow check — online scheduling, reminder cadence, digital intake setup
- Check-in optimization — kiosk vs window tradeoffs, data sync, queue assignment logic
- Triage flow — real-time visibility thresholds, alert triggers, staffing decision trees
- Provider flow — room status tracking, handoff protocols, documentation timing
- Discharge flow — checkout speed, follow-up scheduling, patient feedback capture
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